Have been using Remitano for some months and have been giving them a good rating all the while because of its efficiency.
About two weeks ago, this changed. No doubt it is one incident.
After placing a buy order on an open trade, as usual, I checked the seller’s bank details and deposit using my online banking account. After 3 minutes all completed. I took a screenshot of the online banking transaction, as well as a screenshot on my mobile phone app verification, plus the confirmed SMS notification.
SO I click Payment sent.
After a few minutes, the seller activated a “DISPUTE”.
Normally, it is buyers who (may) activate a dispute if seller did not do anything after payment sent.
So I went to the log page, and uploaded my screenshot of the payment.
Moments later, the seller wrote he/she made a mistake and want to refund. I checked the price of the trade. Yes it was a bit low. But prices fluctuate all the time. The trade setting may have been set a bit lower. But regardless, I message Helpdesk to seek help.
I uploaded payment proof. Helpdesk said wait for seller to confirm.
Next, the seller said he/she will process a refund. No, we did not agree to that. Helpdesk did not agree to that.
So what the seller did was this. Seller checked the payment details, then grab the transfer details and then attempt to make a refund onto the account.
Seller wrote tons of crap in the log. I kept asking Helpdesk for help. Because if one seller can change their mind after thinking price is low, and use the system and refund as they wish, and threaten to give you negative if you didn’t comply, this system is a failure.
The reason for Remitano to exist is to prevent such situations. This was 11pm. So I went to sleep hoping the Helpdesk will solve this and release the coins rightfully.
Next day, the coins still not released by seller.
Instead Helpdesk called me asking if I have received a refund. I checked and said yes. But I explain to Helpdesk that this is not approved. Even Remitano page stated, do not click CANCEL if you have paid seller. I have paid seller. Seller out of own decision made a refund or transfer money to the account that paid in. It could have been a worst mistake if transferred wrongly.
After more than a few hours waiting, Helpdesk again asked. I said yes i have a refund. But I don’t want this. I have paid and want to get the 0.0001 coins or whatever the value it doesn’t matter if it was refund. This broke the principle of Remitano. Anybody could click sell, then received payment, then refund as they wish and use a negative feedback as a threat.